Resident Relations Manager

About Shivam Group

Shivam Group is a leading real estate developer committed to creating exceptional living experiences for its residents. We believe that customer satisfaction extends beyond possession, and we strive to maintain vibrant, well-managed communities.

Position Summary

The Resident Relations Manager will serve as the primary point of contact for residents, ensuring a seamless living experience through effective complaint resolution, maintenance coordination, community engagement, and maintenance fee recovery. The ideal candidate will possess excellent interpersonal skills, strong problem-solving abilities, and a passion for customer service.

Key Responsibilities

• Act as the primary liaison between residents and the management team.
• Build and maintain positive relationships with residents.
• Address resident concerns, inquiries, and service requests promptly and professionally.
• Ensure high levels of resident satisfaction and retention.
• Receive, track, and resolve resident complaints efficiently.
• Coordinate with internal departments, contractors, and service providers to ensure timely issue resolution.
• Coordinate with housekeeping, security, technical staff, and vendors.
• Ensure proper functioning of common areas, lifts, water systems, lighting, and amenities.
• Conduct regular inspections and identify areas requiring attention.
• Monitor maintenance billing and collections.
• Follow up with residents regarding outstanding maintenance dues.
• Maintain accurate collection records and generate recovery reports.
• Plan and organize festivals, cultural events, resident meetups, and community activities.
• Coordinate event logistics, vendor arrangements, and resident participation.
• Promote community involvement and strengthen resident engagement.
• Gather feedback and implement initiatives to improve community life.
• Maintain resident databases, records, and communication logs.
• Prepare monthly reports on complaints, maintenance activities, collections, and resident feedback.
• Assist management in implementing community policies and operational improvements.
• Ensure compliance with society guidelines and community standards.

Qualifications

• Graduate in any discipline.
• 0-3 years of experience in customer relations, society management, facility management, hospitality, or community management.
• Excellent communication and interpersonal skills.
• Strong conflict resolution and negotiation abilities.
• Proficiency in MS Office and basic administrative systems.
• Ability to manage multiple responsibilities and work independently.

Preferred Skills

• Experience in residential apartment or township management.
• Knowledge of maintenance operations and collection processes.
• Event planning and community engagement experience.
• Customer-centric mindset with strong organizational skills.

What We Offer

• Competitive salary package.
• Professional growth and development opportunities.
• Supportive and collaborative work environment.
• Opportunity to contribute to the growth and success of thriving residential communities.